Where can you deliver to? - We can deliver to any postal address in Kent . Our service is strictly regional so unfortunately we cannot deliver beyond the Kent borders
How much does delivery cost? Ã¢â¬â Our standard delivery charge is £5.00
Next day delivery is available for an additional £2.50
Can you deliver same day? Ã¢â¬â Not if you order on the online platform. If you call the shop on 01304202796 we can arrange a same day delivery
Can I specify a time for delivery? - We are unable to specify a time for delivery unfortunately, most items are delivered in the morning but deliveries can take place up until 6 pm.
What if the recipient is out at the time of delivery? - If the recipient is not at home at the time of delivery then a card will be left with details of how the item can be collected or redelivered. You can request that your gift be left in a safe place or with a neighbour, however this is at the discretion of the delivery driver and cannot be guaranteed.
Do you deliver to hospitals? - Yes we can deliver to hospitals, but please check in advance that the hospital will allow fresh flowers to be delivered to the wards. Items will usually be delivered to the hospital's mailing room and distributed internally from there.
How can I check my item has been delivered? - We will send you an email confirming the item will be delivered on that day
How long will it take for my gift to be delivered? - If you choose the standard delivery option then it will be delivered on the day you requested as long as it is not next day
Next day delivery is available for an additional charge of £2.50
Can I include a message? - Yes, all orders include a personal message and this can be entered at the checkout. Your message can be printed on either a standard Bunches greetings card (free of charge) or an upgraded card for £1.99. Please remember to include your name on the message as this will not automatically be included. You can view a preview of your message before submitting your order.
Where will the message be located? - The message will be included in the box with your flowers.
Will my message be anonymous? - The only information sent with the gift is the personal message. We don't pass on any other details at all and don't send out an invoice or receipt, just the email confirmation. We are bound by the Data Protection Act not to reveal your personal details.
How long can my message be? - The personal message has a limit of ten lines, each consisting of 28 characters.
Why do some flowers arrive still in bud? - This is mainly to protect the flowers from being damaged whilst in transit. Certain flowers (such as Carnations, Lilies and Tulips) are sent directly from our growers still in their bud stage, and to prevent any further damage to the flowers whilst in transit we try to keep them in the same stage as when they arrived until they reach your recipient. This is also beneficial for the recipient as it means that they will be receiving the freshest flowers possible and will be able to enjoy them for much longer.
How are the flowers protected whilst in transit? Ã¢â¬âAll deliveries are made in our own vans and great care is taken during transit